Privacy Policy
Effective Date: 26/02/25
Who We Are
EvN Hearing is an audiology practice dedicated to providing high-quality hearing care services. Our website address is: https://evnhearing.co.za. This privacy policy outlines how we collect, use, and protect your personal data when you visit our website or interact with our services.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you:
- Fill out a contact form.
- Request an appointment.
- Subscribe to our newsletter.
- Engage with our website features.
Additionally, our website may automatically collect certain information, including:
- IP addresses and browser user-agent strings for spam detection.
- Cookies to enhance user experience (see below).
- Data from embedded content such as videos or third-party widgets.
2. Cookies
Our website uses cookies to enhance user experience. These include:
- Functional cookies: Store login information and user preferences.
- Analytical cookies: Help us understand how visitors interact with our website.
- Security cookies: Protect against fraudulent activities.
You can adjust your cookie preferences in your browser settings.
3. Embedded Content From Other Websites
Articles and pages on our website may include embedded content (e.g., videos, images, or articles). Embedded content behaves as if you visited the originating website, which may collect data, use cookies, or track interactions.
4. How We Use Your Data
We use your information to:
- Respond to inquiries and appointment requests.
- Improve our website functionality and user experience.
- Send relevant updates, if you opt-in.
- Comply with legal obligations.
5. Data Sharing & Third-Party Services
We do not sell or rent your personal data. However, we may share your information with:
- Service providers assisting in website management or appointment scheduling.
- Spam detection services to prevent fraudulent activities.
- Legal authorities, if required by law.
If you request a password reset, your IP address will be included in the reset email.
6. Data Retention
- Contact form submissions are retained indefinitely for customer service purposes.
- Comments and their metadata are retained indefinitely for spam detection.
- User profiles (if applicable) store personal data until the user requests deletion.
7. Your Rights Over Your Data
You have the right to:
- Request access to the personal data we hold about you.
- Request correction or deletion of your data.
- Withdraw consent for marketing communications.
To exercise these rights, contact us at info@evnhearing.co.za.
8. Security Measures
We implement security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no online service is 100% secure, so we encourage you to take precautions when sharing personal information.
9. POPIA Compliance
EvN Hearing complies with the Protection of Personal Information Act (POPIA) to ensure the responsible processing of personal data. This includes:
- Collecting data for specific, legitimate purposes with user consent.
- Implementing measures to prevent unauthorized access and breaches.
- Ensuring that users can request access, correction, or deletion of their data at any time.
By providing your personal data, you consent to its processing in accordance with this policy and POPIA regulations.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
11. Contact Information
For any privacy-related concerns, please contact us at:
- Email: info@evnhearing.co.za
- Phone: 064 519 7748
- Address: Molenstraat 103, Potchefstroom
By using our website, you agree to the terms of this Privacy Policy.